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#758f8938;padding-right:7px;font-weight:680}.chat-actions{flex:none;align-items:center;gap:7px;margin-left:auto;display:flex}.message-scroll{overscroll-behavior:contain;scrollbar-gutter:stable;background:linear-gradient(#dbede929,#ffffff14 38%,#f2ebe224);min-height:0;padding:17px 20px 20px;overflow-y:auto}.timeline-marker{color:#7b8c88;align-items:center;gap:10px;margin:1px 0 18px;font-size:8px;display:flex}.timeline-marker:before,.timeline-marker:after{content:"";background:#748f882e;flex:1;height:1px}.message-row{align-items:flex-start;gap:8px;margin-top:12px;display:flex}.message-row.is-agent{flex-direction:row-reverse}.message-author{color:#585f8f;width:29px;height:29px;box-shadow:var(--shadow-sm);background:#e2e3f7b3;border:1px solid #ffffffb8;border-radius:50%;flex:none;place-items:center;font-size:9px;font-weight:800;display:grid}.message-row.is-agent .message-author{color:var(--color-primary-strong);background:#cfefe8c2}.message-content{border-radius:2px var(--radius-md) var(--radius-md) var(--radius-md);-webkit-backdrop-filter:blur(18px)saturate(140%);backdrop-filter:blur(18px)saturate(140%);background:linear-gradient(145deg,#ffffffc7,#f7fbfa8a);border:1px solid #ffffffd6;max-width:min(68%,600px);padding:8px 11px 7px;box-shadow:0 9px 26px #28464017,inset 0 1px #fff}.message-row.is-agent .message-content{border-radius:var(--radius-md) 2px var(--radius-md) var(--radius-md);color:#123b37;background:linear-gradient(145deg,#c2ebe3c7,#e1f6f185);border-color:#75d2c566}.message-row .message-content.is-rich{box-shadow:none;-webkit-backdrop-filter:none;backdrop-filter:none;background:0 0;border:0;padding:0}.message-sender{color:var(--color-muted);margin-bottom:4px;font-size:8px;font-weight:700}.message-row.is-agent .message-sender{color:#237269;text-align:right}.message-content.is-rich .message-sender{color:var(--color-muted)}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:12px;line-height:1.65}.message-meta{color:var(--color-muted);justify-content:flex-end;gap:7px;margin-top:5px;font-family:Cascadia Mono,Consolas,monospace;font-size:7px;display:flex}.message-row.is-agent .message-meta{color:#3d7d76}.message-content.is-rich .message-meta{color:var(--color-muted)}.message-content.is-sticker .message-sender{margin-bottom:1px}.message-media{border-radius:var(--radius-md);cursor:zoom-in;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#ffffffa3;border:1px solid #ffffffd6;place-items:center;width:fit-content;min-width:72px;max-width:min(320px,42vw);min-height:56px;padding:0;display:grid;position:relative;overflow:hidden;box-shadow:0 10px 26px #2846401c,inset 0 1px #fff}.message-media 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#0000003d}.message-media:focus-visible,.message-video:focus-visible{outline:2px solid var(--color-primary);outline-offset:3px}.media-preview{z-index:120;-webkit-backdrop-filter:blur(18px)saturate(120%);backdrop-filter:blur(18px)saturate(120%);background:#0e1b19b8;place-items:center;padding:28px;display:grid;position:fixed;inset:0}.media-preview-content{border-radius:var(--radius-md);background:#101c1ad1;border:1px solid #ffffff5c;place-items:center;max-width:min(1120px,100vw - 56px);max-height:calc(100vh - 56px);display:grid;overflow:hidden;box-shadow:0 28px 80px #0000006b,inset 0 1px #ffffff2e}.media-preview-content img,.media-preview-content video{object-fit:contain;width:auto;max-width:100%;height:auto;max-height:calc(100vh - 56px);display:block}.media-preview-content video{background:#08100f;width:min(1120px,100vw - 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.16s;display:inline-flex}.primary-command,.send-command{color:#fff;background:#087f74e0;border:1px solid #08675f57;box-shadow:0 7px 16px #08645c33,inset 0 1px #ffffff3d}.secondary-command{color:var(--color-ink);box-shadow:var(--shadow-sm);background:#ffffff8a;border:1px solid #ffffffc7}.send-command{min-width:78px}.primary-command:hover,.send-command:hover{background:var(--color-primary-strong);transform:translateY(-1px)}.primary-command:disabled,.secondary-command:disabled,.send-command:disabled{opacity:.42;transform:none}.composer-shell{border-radius:var(--radius-md);background:var(--glass-surface-strong);-webkit-backdrop-filter:var(--glass-blur-strong);backdrop-filter:var(--glass-blur-strong);border:1px solid #ffffffdb;margin:0 10px 10px;padding:0 12px 10px;position:relative;box-shadow:0 17px 42px #27433e24,inset 0 1px #fff,inset 0 -1px #57777014}.composer-shell.is-dragging{box-shadow:inset 0 0 0 2px var(--color-primary), 0 14px 34px #27433e1f}.composer-toolbar{border-bottom:1px 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button:hover{color:var(--color-ink);background:#ffffffa3}.reply-editor{gap:8px;padding:12px;display:grid}.reply-editor input,.reply-editor textarea,.setting-line input{border-radius:var(--radius-md);background:#ffffff8f;border:1px solid #758f893d;outline:none;padding:8px 9px;font-size:10px}.reply-editor textarea{resize:vertical;min-height:84px}.setting-line{gap:7px;margin-top:10px;display:flex}.setting-line input{width:82px}.settings-select{width:100%;margin-top:10px}.toggle-line{align-items:center;gap:8px;margin-top:11px;font-size:9px;display:flex}.presence-list{gap:10px;margin-top:11px;display:grid}.presence-list>div{grid-template-columns:8px minmax(0,1fr);align-items:center;gap:8px;display:grid}.presence-list strong,.presence-list small{display:block}.presence-list strong{font-size:9px}.presence-list small{color:var(--color-muted);margin-top:2px;font-size:8px}.presence-dot{background:#9ba8ae;border-radius:50%;width:7px;height:7px}.presence-dot.available{background:var(--color-success);box-shadow:0 0 0 3px #23845d1f}.presence-dot.busy{background:var(--color-warning)}.embed-code{border-radius:var(--radius-md);color:#fff;white-space:pre;background:#132623db;border:1px solid #ffffff1f;margin-top:9px;padding:10px;font-family:Cascadia Mono,Consolas,monospace;font-size:8px;line-height:1.7;overflow-x:auto}.notice-bar{z-index:70;border-radius:var(--radius-md);color:#6e4d0c;text-align:left;width:auto;box-shadow:var(--shadow-md);-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);background:linear-gradient(145deg,#fff2c9d1,#ffffff7a);border:1px solid #ffffffc7;justify-content:space-between;align-items:center;gap:12px;padding:8px 13px;font-size:10px;display:flex;position:fixed;top:76px;left:82px;right:20px}@media (width<=1360px){.workspace-grid{grid-template-columns:290px minmax(400px,1fr)}.context-toggle{display:inline-flex}.context-panel{z-index:60;width:min(330px,100vw - 20px);height:auto;box-shadow:var(--shadow-md);transition:transform .18s cubic-bezier(.2,.8,.2,1);position:fixed;top:78px;bottom:10px;right:10px;transform:translate(calc(100% + 20px))}.context-panel.is-open{transform:translate(0)}.context-close{display:inline-flex}}@media (width<=1020px){.workspace-shell{grid-template-columns:1fr}.navigation-rail{display:none}.workspace-grid{grid-template-columns:272px minmax(0,1fr)}.mobile-logout{display:inline-flex}.message-content{max-width:76%}.notice-bar{left:20px}}@media (width<=760px){body{overflow:hidden}body:after{background-size:32px 32px}.workspace-shell{gap:7px;padding:7px}.workspace-main{grid-template-rows:54px minmax(0,1fr);gap:7px}.workspace-header{height:54px;padding:7px 8px 7px 12px}.workspace-kicker,.admin-presence,.operator-identity,.composer-hint{display:none}.workspace-title h1{margin:0;font-size:15px}.workspace-actions{gap:5px}.connection-badge{padding:5px 7px}.presence-select{max-width:88px}.workspace-grid{min-height:0;display:block}.queue-panel,.chat-panel{height:100%}.workspace-grid.has-selection .queue-panel,.workspace-grid:not(.has-selection) .chat-panel{display:none}.queue-scroll{height:calc(100% - 138px)}.conversation-row{min-height:80px}.chat-panel{grid-template-rows:58px minmax(170px,1fr) auto}.chat-heading{padding:7px 8px}.mobile-back{border-radius:var(--radius-md);width:33px;height:33px;color:var(--color-ink);background:#ffffff7a;border:1px solid #ffffffb3;flex:none;justify-content:center;align-items:center;display:inline-flex}.chat-avatar{width:34px;height:34px}.chat-person p span:last-child{display:none}.chat-actions button{min-width:34px;padding:0 8px;font-size:0}.message-scroll{padding:12px 9px 13px}.message-author{width:27px;height:27px}.message-content{max-width:82%}.message-media{max-width:min(280px,67vw)}.message-video{width:min(360px,72vw)}.media-preview{padding:12px}.media-preview-content{max-width:calc(100vw - 24px);max-height:calc(100vh - 24px)}.media-preview-content img,.media-preview-content video{max-height:calc(100vh - 24px)}.media-preview-content video{width:calc(100vw - 24px)}.composer-shell{margin:0 7px 7px;padding:0 9px 8px}.composer-toolbar{min-height:38px}.composer-shell textarea{min-height:58px}.expression-panel{width:calc(100vw - 24px);left:-2px}.emoji-grid{grid-template-columns:repeat(7,1fr)}.sticker-grid{grid-template-columns:repeat(3,1fr)}.context-panel{width:calc(100vw - 14px);top:7px;bottom:7px;right:7px}.notice-bar{top:68px;left:10px;right:10px}}@media (width<=420px){.workspace-title h1 span{display:none}.connection-badge{font-size:0}.presence-select{max-width:82px;font-size:9px}.composer-tool-group button{width:29px}.quick-reply-trigger{padding-left:7px;font-size:8px}.sticker-grid{grid-template-columns:repeat(2,1fr)}}@media (width<=680px){.login-shell{grid-template-columns:1fr;padding:7px}.login-identity{min-height:190px;padding:24px 20px}.login-identity>:last-child{display:none}.login-form-wrap{align-items:flex-start;min-height:calc(100svh - 211px);padding:24px 14px}.login-form-wrap form{padding:20px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@keyframes spin{to{transform:rotate(360deg)}}